RETURN POLICY
Shipping & Return Policy
We offer free shipping on all orders over $50
All orders are processed Monday through Friday, excluding US federal holidays and other select holidays. Orders placed Monday through Friday before 12:00pm EST will ship the same day.
Orders are typically delivered within 3-5 business days from the order’s ship date, unless there are delays from the carrier. Orders being shipped to Hawaii and Alaska may take longer to be delivered.
Need it faster? Select Expedited Shipping at checkout! Please note that you will be responsible for expedited shipping charges.
Sorry, we currently do not offer free international shipping.
Need to cancel your order?
We begin preparing your package for shipment as quickly as possible. Should you need to cancel your order, you must cancel before 12:00pm EST on the day you purchased. If you placed an order after 12:00pm EST, you must cancel before 10:00am the following day. Cancellations or delivery fee refunds cannot be processed after 12:00pm EST.
For cancellations, please visit:
Returns Policy
We are only happy when you are happy. If you are not completely satisfied with your purchase from DermStreet, you may return it within 30 days.
Please visit: https://dermstreet.com/a/returnzap
Please include your name and order number, and we will gladly send you a return label.
Damaged Items
We do our very best to ensure that every item in your order arrives safely! If your package was damaged in shipment by the carrier, please keep the box and the merchandise and notify us immediately by phone at 888-249-2502 or by email at customerservice@dermstreet.com with your order number. We will provide you with a label for a return. Once the damaged item is received, we will inspect it and the damaged items and your item will be replaced and shipped out to you as soon as possible.